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FAQ
The NYF Fry Society card is a digital loyalty card, which you can use to earn rewards for your purchases. These cards are saved in your Apple Wallet or Google Pay. If you don’t have an iPhone or Android phone, you can print the card from My Account and use the printed card.
When your Fry Society spend reaches $50, then yes, you are eligible.
No. The free menu item and free regular poutine rewards do not include the large poutine.
Once you register you will receive an email from NYF Fry Society. View the email on your phone and click on the link to your mobile store card. This will add the NYF Fry Society card to the Apple Wallet or Wallet app in your phone.
When you visit participating New York Fries locations and make a purchase (with a value over $1.50) you will receive a point. Fry Society will issue 1 point per day, per purchase transaction, so if you make 2 purchases on the same day, you will only receive a point for the first purchase. Collect 10 points and you can choose any one item from our menu and redeem your loyalty reward. Please note, you cannot earn points when you redeem rewards.
All your rewards will be indicated in the Rewards section of your Fry Society card. This will be visible from your Apple Wallet or Google card. When claiming your reward, please notify the cashier that you want to use your reward in advance of payment.
You can log in to your Fry Society account and add it to your phone again.
We won’t share your Fry Society account number with anyone and you shouldn’t either. If you feel that people have had access to your card number, please contact us as soon as possible.
Email us at newyorkfries@virtualnext.com or call us at 1-855-846-7743.
At the time of purchase, let our staff know that you have a Fry Society card and you'd like to earn points for your purchase. They will help you scan your card and earn points.
You can register a Fry Society Card at frysociety.newyorkfries.com.
The reward will be added to your Fry Society card. Your reward is listed under the REWARD section of your card. If the reward is not listed, please refresh your card.
Your phone must be connected to the internet to receive the balance or reward updates. Sometimes, mall wifi's prevents points or rewards updates due to their connectivity restrictions. If you have an iPhone, go to Apple Wallet, click on the three dots button in the top right corner of the card, toggle off "automatic updates" and toggle on "automatic updates". This will update the balance on the card. If you have an android, close your Google Pay app and open it again. This will update the card information.
When you are in the store and are ready to pay for a meal, let the cashier know that you have a reward item on your Fry Society card and that you'd like to use it. They will then scan your phone to redeem the coupon.
Yes. Coupons are one time use only.
It is in the first email we sent you after you signed up. If you cannot find the email, you can reset your password by going to the frysociety.newyorkfries.com page and click on "Forgot Password".
Yes. You will have to present your registered Fry Society card to earn or redeem your rewards at the stores.
Yes. We have implemented SSL encryption technology to encrypt all entered and transferred data including your credit card information. We do not store or have access to your credit card information. We work with one of the world’s leading payment processors that handles the processing of your credit card. They only send us confirmation that the credit card has been successfully charged.
If you have lost your card, please email us immediately at newyorkfries@virtualnext.com and we will protect any remaining balance on the card at the time we receive your email. We will provide you instructions on how to get back your remaining balance on the card.
Your card gets updated on our servers instantly. It may take up to 24 hours for your Fry Society card to be updated on your phone. To get a faster update, you can manually refresh your Fry Society card. Sometimes, if we are having a promotion, you may not receive your reward until the promotion end date, or until you have achieved the targeted number of transactions to receive the bonus points or reward.
If you have an iPhone, go to Apple Wallet, click on the (i) tab in the bottom left corner of the card, and pull down the card to refresh your card. This will update the balance on the card. If you have an android, close your Google Pay app and open it again. This will update the card information.
Yes. Once you login to your account using your Windows or Blackberry device, follow the instructions on your screen to add the card to your phone.
Absolutely! You can use a printed version of your digital card to earn points and redeem your rewards. To print a copy of your digital card, login to your account using a desktop computer and click on the "Print Card" tab.
You can see the list of participating locations here.
The process for redeeming a reward is no different from the process for earning points on your card. You just have to tell the cashier that you have a reward on your Fry Society account that you want to use, show your digital card to the cashier and then scan your card once the order has been placed.
Once your total spend using Fry Society reaches $50, you become eligible for the regular fries birthday reward. We will load a Free Birthday Fries reward onto your card on your birthday date. Please note that your free Birthday fries expires, so please note your expiry date! We will load a Free Birthday Fries reward onto your card on your birthday date. Please note that your free Birthday fries expires after time, so please note your expiry date!
You can reset your password by going to the following URL frysociety.newyorkfries.com. If you are on a desktop, click on the "click here" tab that is next to the "Forgot your password?" message. If you are on a mobile, click on the "My Account / Reload" tab first and then click on the "Tap here" icon that is next to the "Forgot password?" message. You can then follow the instructions on the page to reset your password.
As of , we converted all remaining prepaid money on Fry Society cards into free menu item rewards. These converted rewards to not expire. Here’s how the conversion worked:
- $0.01–$5.00 → 1 free menu item
- $5.01–$10.00 → 2 free menu items
- $10.01–$15.00 → 3 free menu items
- And so on where every $5 = 1 free item
No action was required on your part — your new rewards were automatically added to your Fry Society card and you can redeem them at participating locations here: locations
Please visit https://www.newyorkfries.com/spendbalance for more details.
Email us at newyorkfries@virtualnext.com and we will get right back to you!!